How We Handle Your Funds
Swapped.com provides a secure, transparent way to buy and sell crypto-assets. We’re non-custodial, so you remain in full control of your assets, while our processes ensure transaction security and regulatory compliance, including MiCA.
When you buy crypto
Instant payments using Google Pay, Apple Pay, cards, and others.
Funds are reserved, not held
Your payment is only charged after your crypto has been sent to your wallet.
Crypto first, payment second
Your crypto is delivered before your card is charged, and you receive a receipt with the transaction ID.
Additional security checks
Some transactions may require review or documentation, and if not approved, the authorization is canceled with no funds taken.
Non-instant payments using bank transfer
Dedicated accounts for your funds
Client funds are kept separate from company funds.
Funds stay secure until crypto is delivered
Your money is only used after your crypto has been sent.
Refunds for declined transactions
Incompleted transactions are refunded from the same account.
Protection in rare events
If Swapped.com were to close, client funds in segregated accounts remain safe for refunds.
When you sell crypto
Sending us crypto
Unique wallet addresses
We use over 10,000 wallet addresses to receive your crypto securely.
Accurate transactions
For networks that use memos or tags, we assign unique identifiers to each transaction.
Time-limited
Transactions are valid for six hours. If we receive funds outside this period, they are refunded.
Real-time tracking
Receive live updates about your transaction status through our platform.
Transferring funds to you
Crypto first, transfer after
Funds are sent to your bank only after your crypto is confirmed on the blockchain.
Automated refunds
Transactions that don’t meet requirements are automatically refunded.
Additional security checks
Some transactions may require review or documentation; if not approved, refunds are issued automatically.
Protected until completion
Funds remain in the original address and are kept separate until the transaction is completed or refunded.
Our commitment to transparency and compliance
Monitoring and reviews
Transactions are reviewed within 30 minutes, with any additional documentation reviewed within 24 hours.
Clear communication
Access clear policy guides in our Help Center and receive real-time updates throughout your transaction. Refunds and declined transactions are handled in compliance with applicable regulations, including MiCA.